Refund policy

Last Updated: November 10, 2026

At HomebodyShop, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Period

We accept eligible return requests within 30 days of delivery. Customers must contact us within this period to request a return and receive return instructions before sending any products back.

2. Return Eligibility

To qualify for a return, products must meet the following conditions:

Items must be unused, unassembled, and in their original condition.
Products must not show signs of damage caused by improper use or handling.
Original packaging, accessories, hardware, and included components should be returned where applicable.
Proof of purchase or a valid order number must be provided.

For furniture products such as Lounge Chairs, Sofas & Couches, and Home Office Desk Chairs, we recommend keeping the original packaging until you have decided to keep the item.

3. Non-Returnable Items

Returns may not be accepted for:

Products that have been used, assembled, modified, or damaged after delivery.
Items returned without prior authorization.
Products missing essential parts or accessories due to customer handling.
Products that are not in their original condition, unless the issue was caused by damage or an error on our part.

Nothing in this section affects any mandatory return rights provided by applicable law.

4. Return Shipping Costs

For returns due to personal preference, such as a change of mind or ordering the wrong product, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, please contact us. We will review the issue and provide an appropriate return, replacement, or refund solution without additional return shipping costs to the customer.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery.

Please provide the following information:

Your order number.
A description of the problem.
Clear photos of the affected product and packaging, if applicable.

Our customer service team will review your request and assist with an appropriate resolution.

6. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to be processed after approval. The time required for the funds to appear may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to our error.

7. Exchanges

If you receive a defective or incorrect item, please contact us for assistance. Exchanges are subject to product availability and may be arranged depending on the circumstances.

8. How to Request a Return

To start a return, please contact our customer service team with your order number and reason for the return.

We will review your request and provide the appropriate return instructions.

Please do not send products to our business address without receiving return authorization.

9. Contact Us

If you have questions about returns or refunds, please contact us: